PRIVACY POLICY
Last updated: 8 August 2026
The Flat Packers Aberdeen is a trading name of Absomi Ltd.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights under UK data protection law.
WHO WE ARE
The Flat Packers Aberdeen provides furniture, indoor and outdoor assembly services throughout Aberdeen and Aberdeenshire.
The Flat Packers Aberdeen is a trading name of Absomi Ltd.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: Enquiries@theflatpackersaberdeen.com
Telephone: 07546 889 597
Website: theflatpackersaberdeen.com
INFORMATION WE COLLECT
When you contact us, request a quote or make a booking, we may collect information including:
• Your name
• Telephone number
• Email address
• Address and postcode
• Details of the work you require
• Product links, photographs or documents you send to us
• Preferred appointment dates and times
• Correspondence between you and The Flat Packers Aberdeen
• Information necessary for invoicing, payments and business records
Our website may also collect technical information such as your IP address, browser or device information and information about how you use our website.
Cookies and similar technologies may also be used depending on the services enabled on our website.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Respond to enquiries
• Prepare and provide quotations
• Arrange and manage bookings
• Contact you about your booking or enquiry
• Provide our assembly and related services
• Process payments and issue invoices
• Maintain appropriate business and accounting records
• Deal with complaints or disputes
• Meet our legal, tax and insurance obligations
• Protect our business against fraud or misuse
We do not sell your personal information to third parties.
OUR LEGAL BASIS FOR USING YOUR INFORMATION
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
• It is necessary to take steps at your request before entering into a contract
• It is necessary to perform a contract with you
• We have a legitimate business interest in operating and protecting our business
• We are required to process the information to comply with a legal obligation
• You have given us consent where consent is required
SHARING YOUR INFORMATION
We only share personal information where reasonably necessary.
This may include organisations providing services to us, such as:
• Website hosting providers
• Email providers
• Payment processors
• Accounting or bookkeeping services
• Insurance providers
• Professional advisers
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend a legal claim.
We do not provide your personal information to other organisations for their own marketing purposes simply because you have contacted or booked with us.
HOW LONG WE KEEP YOUR INFORMATION
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer to meet legal, accounting, tax or insurance requirements.
Enquiries that do not result in a booking will not be retained indefinitely unless we have a legitimate reason for keeping the information.
KEEPING YOUR INFORMATION SECURE
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no internet, email or electronic storage system can be guaranteed to be completely secure.
COOKIES
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and provide certain website features.
Some cookies may be provided by third-party services used to operate the website.
Where required by law, visitors will be given the opportunity to manage their cookie preferences.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you the right to:
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain personal information
• Ask us to restrict how your information is processed
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw your consent where processing is based on consent
If you would like to exercise any of these rights, please contact:
Enquiries@theflatpackersaberdeen.com
COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to resolve the issue.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
THIRD-PARTY WEBSITES
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of external websites.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.
The latest version will be published on our website with the date it was last updated.
CONTACT US
The Flat Packers Aberdeen
A trading name of Absomi Ltd
Email: Enquiries@theflatpackersaberdeen.com
Telephone: 07546 889 597
Website: theflatpackersaberdeen.com